Frequently Asked Questions

Shipping & Returns 

Our refund policy can be found here or visit  https://www.osweetfitness.com/pages/refunds 

We do not provide return labels for international orders.

How much does shipping cost?
Shipping costs vary based on your location and your package size, although we acknowledge shipping costs are beyond control and provide discounts and promotions at period throughout the year to accommodate our customers needs.  

SHIPPING INSIDE THE CONTINENTAL U.S.

Do you ship outside the Continental U.S.?
We do! We use USPS Priority and First Class International packaging. Please refer to this index to see if we can ship to you. Please be aware that your country may add additional import taxes or tariffs on the items once they arrive-- Unfortunately, these are outside of our control and must be taken into consideration with shipping costs. If you would like to know what kind of extra fees may incur, it is best to contact your local post office!

How long will the delivery take?
Once our warehouse fulfills your order, your estimated delivery time within the Continental U.S. will be 4-7 Business Days depending upon the shipping method you choose at checkout.

If you are outside the Continental US, your estimated delivery time will be between 7-30 Business Days depending upon the shipping method you choose at checkout.

What is your return and exchange policy?
Our return and exchange policy is 30 days from purchase, no wear-and-wear, makeup, or defects. Customer pays for shipping or can exchange at any participating Osweetfitness Event. 

We offer returns and exchanges within 30 days of you receiving your order. The clothing must be in perfect condition, unworn, and in the original bag. We do not provide prepaid return labels. Email us at osweetfitness@gmail.com to notify us of the date your shipment has been post marked. Alternatively, if you are at an Osweetfitness booth or event, we are more than happy to swap the item as long as we have your desired exchange on-hand. At this time, only domestic US orders are eligible for returns.

Can I make changes to my order once I have checked out?
Unfortunately, we are unable to make any changes to your order once you’ve hit the ‘Place Order’ button: This includes changing an item or an item’s size, delivery/billing address, or the shipping method. However, we would be more than happy to help you out through the exchange process through our Customer Service chat or Email: osweetfitness@gmail.com.

What payment methods do you accept?
The list continues to grow, as our technology evolves and our clientele request various methods. If you scroll to the bottom of this page to the footer, you can see all of the payment methods we currently accept! This includes Shop Pay, Visa, Mastercard, American Express, Sezzle,  Shopify Pay, Apple Pay, Google Pay, and PayPal.

How do I track my order?
Download the Shop Pay app to track your order in near-real time.

Additionally, once your order has been processed through our fulfillment center, you will receive an email with your tracking information-- This can take around 1-2 business days at most. If you are having trouble tracking your order, please reach out to us at osweetfitness@gmail.com with your order confirmation email or a link to your tracking information and we’ll be more than happy to help.

Additionally, you can use the chat feature in the bottom right hand corner of this page.

If you’re still not sure what size to buy, please feel free to reach out to us on IG @osweetfitness or osweetfitness@gmail.com and we’ll be sure to hook you up with the perfect fit.

I requested a refund, but I haven’t received it yet.
Depending on the payment method you used at checkout and the country you are returning your items from, it can take a little while for your refund to get processed. While you are working with our customer service team at osweetfitness@gmail.com, they will keep you updated on when they have received the return and if it has been approved for a refund-- From that point, it should take around 3 - 10 business days to see your refund back in your account.

If you are still having trouble with your refund after we have approved it, please contact your credit card company to see if there is a hold-up on the funds. If you are still having trouble, contact your bank. 

• Your order number 
• The name of the item you did not receive
• The name of the item you received in its place
• A photograph of the item you received